Terms & Conditions - Wardeina.com

Privacy Policy

Wardeina · wardeina.com · Commercial Registration No. 1010952202

Last updated: [date]

Wardeina respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why we collect it, how we use it, and the rights you have over it.

We process personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its Implementing Regulations.

By using wardeina.com or placing an order, you acknowledge that you have read and understood this policy.

1. Who we are

Wardeina is the data controller responsible for your personal data.

Commercial Registration: 1010952202
Email: support@wardeina.com
WhatsApp / Phone: +966 59 810 2559
Website: wardeina.com

2. Information we collect

Information you provide directly:

Name, email address and mobile number
Delivery address and recipient details
Order history and gift message content
Account credentials, where you create an account
Any information you share with us by WhatsApp, email or phone

Recipient information you provide:

When you place a gift order, you provide the recipient’s name and mobile number. We contact the recipient directly to confirm their delivery address.

Information collected automatically:

Device type, browser and operating system
IP address and approximate location
Pages visited, time on site and referring source
Cookies and similar technologies

Payment information:

We do not store your full card details. Payments are processed by our licensed payment gateway providers, who handle your card data under their own security standards and privacy terms.

3. Why we collect it

We process your personal data to:

Process, prepare and deliver your orders
Contact recipients to confirm delivery addresses and times
Send order confirmations, delivery updates and support responses
Process payments and issue refunds
Respond to enquiries, complaints and claims
Improve our website, products and service
Send marketing communications, where you have consented
Meet our legal, tax and regulatory obligations

4. Legal basis for processing

We process personal data where:

It is necessary to perform a contract with you (fulfilling your order)
We have your consent (marketing communications, non-essential cookies)
We have a legitimate interest that does not override your rights (fraud prevention, service improvement)
We are required to do so by law

5. Recipient privacy

Where you provide a recipient’s mobile number for a gift order, we contact that person only to arrange delivery of your order.

At first contact we identify ourselves, explain that a gift has been sent to them, and confirm their delivery address. We do not use recipient contact details for marketing unless the recipient separately provides consent.

Recipients may ask us to delete their details at any time by contacting support@wardeina.com.

By providing a recipient’s details, you confirm you have a legitimate reason to share them with us.

6. Who we share your data with

We share personal data only where necessary, with:

Delivery partners and drivers — name, contact number and address, to complete delivery
Payment gateway providers — to process transactions securely
Our bakery and florist partners — order details required for preparation
Technology providers — website hosting, analytics and customer messaging platforms
Authorities — where required by Saudi law or a valid legal request

We do not sell, rent or trade your personal data to any third party.

7. Data transfers outside Saudi Arabia

Some of our service providers may store or process data outside the Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, in line with PDPL requirements on cross-border transfers.

8. How long we keep your data

We retain personal data only as long as necessary for the purposes described above:

Order and transaction records: as required by Saudi tax and commercial law
Account information: while your account remains active
Marketing contact details: until you withdraw consent
Recipient contact details: for the period necessary to complete and support the order

Data no longer required is securely deleted or anonymised.

9. Your rights

Under the PDPL, you have the right to:

Be informed about how your personal data is collected and used
Access the personal data we hold about you
Request a copy of your data in a readable format
Request correction of data that is inaccurate, incomplete or outdated
Request deletion of your data, where it is no longer required for the purpose it was collected
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact support@wardeina.com. We will respond within the period required by law and may ask you to verify your identity.

If you believe your data has been handled improperly, you may lodge a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA).

10. Cookies

We use cookies and similar technologies to keep your basket working, remember preferences, understand how the site is used, and measure the effectiveness of our advertising.

You can control or disable cookies through your browser settings. Disabling essential cookies may prevent parts of the website from working correctly.

11. Marketing communications

Where you have consented, we may send offers, product updates and seasonal promotions by email, SMS or WhatsApp.

You can unsubscribe at any time using the link in any message, or by contacting support@wardeina.com. Withdrawing marketing consent does not affect order and delivery notifications, which are necessary to fulfil your purchase.

12. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. This includes encrypted connections, restricted internal access, and secure payment processing through licensed providers.

No system can be guaranteed completely secure, and you share information with us at your own risk. Where a data breach affects your personal data, we will notify you and the relevant authority as required by law.

13. Children’s privacy

Our website is not intended for anyone under 18. We do not knowingly collect personal data from minors. If we become aware that we have done so, we will delete it.

14. Changes to this policy

We may update this policy from time to time. Changes take effect on publication, and the “last updated” date above will reflect the most recent version. Please review it periodically.