Delivery Information

Wardeina · wardeina.com · Commercial Registration No. 1010952202

We deliver fresh flowers, cakes and gifts across Jeddah — prepared to order and dispatched to arrive at their best.

No address needed

You don’t need the recipient’s address to send a gift with Wardeina.

Provide their mobile number at checkout, and we’ll contact them directly to confirm where and when to deliver. You never have to ask, and the surprise stays intact.

We aim to confirm with the recipient within 2 hours of your order. If they’d rather not share their address with us, we’ll contact you to arrange an alternative.

You’re welcome to enter a full address instead if you already have it.

Delivery options

Option	Window	Fee
Standard	9:00 AM – 10:00 PM	SAR 25
Same-day	Order before [cut-off]	SAR 25
Fixed-time	Choose a 2-hour window	SAR 25 + [X]
Midnight	11:00 PM – 12:00 AM	SAR 40 + [X]

Same-day delivery is available on orders placed before [cut-off time]. Orders received after the cut-off are scheduled for the next available slot.

Tiered, custom and personalised cakes require a minimum of 48 hours and are not available for same-day delivery.

Friday deliveries run from 1:00 PM to 10:00 PM.

Where we deliver

We currently deliver across Jeddah. If your area isn’t covered at checkout, contact us before ordering and we’ll confirm whether we can reach it.

Deliveries to specific venues

Some locations need a little more detail. Where you’re sending to one of these, please include the following — either at checkout or when we contact you:

Hospitals — hospital name and department. Deliveries are handed to reception, as most wards don’t accept direct delivery.

Hotels and resorts — hotel name, room number, and the guest name as it appears on the reservation.

Offices and corporate addresses — company name, floor or office number, and a contact person.

Compounds and gated communities — gate name and any access instructions. Please let the security desk know to expect a delivery.

How delivery works

1. You order. Give us the recipient’s mobile number, or their full address if you have it.

2. We confirm. We contact the recipient by call or WhatsApp to confirm the address and delivery window. We’ll let you know once it’s arranged.

3. We prepare. Your order is made fresh on the day of delivery.

4. We deliver. Our driver contacts the recipient on arrival. You’ll receive a confirmation once the order has been handed over.

If we can’t complete a delivery

Our driver will attempt to contact the recipient, then the sender. Where neither can be reached, the order returns to our hub.

Because our products are perishable, they cannot be held overnight. Redelivery is subject to availability and charged at the standard delivery rate.

An order is treated as completed, and is not eligible for refund, where:

The recipient did not respond to our contact attempts
The address provided by the recipient was incorrect
The recipient was unavailable at the confirmed delivery window
The recipient declined to accept the delivery
The mobile number provided at checkout was incorrect or unreachable

On arrival

Cakes should be refrigerated immediately, kept in their box, and removed 15–20 minutes before serving. Please make sure someone is available to receive and refrigerate the order.

Fresh flowers may arrive in bud, semi-bloomed or fully bloomed stage. Buds are chosen deliberately — they open over the following days and give the arrangement a longer life.