Terms & Conditions

Last Updated: September 2026

Welcome to Wardeina.

These Terms & Conditions govern your use of the Wardeina website and your purchase of flowers, cakes, chocolates, gifts, personalized products, combinations, and other products and services offered by Wardeina in the Kingdom of Saudi Arabia.

By accessing our website or placing an order with Wardeina, you agree to these Terms & Conditions together with our applicable Privacy, Delivery, Return, Refund, Cancellation, and Replacement policies.

Please read these terms carefully before placing an order.

1. About Wardeina

Wardeina is an online gifting platform offering products including:

Fresh flowers and floral arrangements
Cakes and desserts
Chocolates
Gift combinations
Personalized gifts
Perfumes and other gift products
Plants
Occasion-based gifts
Other products displayed on our website

Our products and delivery services are subject to availability and service-area coverage.

2. Placing an Order

Customers are responsible for reviewing all order information carefully before completing their purchase.

This includes:

Product selected
Product variation
Quantity
Recipient name
Recipient mobile number
Delivery address/location
Delivery date
Delivery time or time slot, where applicable
Personalized message
Customization details
Sender information
Payment information

Once an order is submitted, Wardeina will process it based on the information provided by the customer.

Customers should immediately contact Wardeina if they discover an error in their order. Changes cannot be guaranteed once preparation has started.

3. Order Acceptance

Receiving an order confirmation or payment confirmation does not necessarily mean that Wardeina has finally accepted the order.

An order may be declined or cancelled where reasonably necessary, including because of:

Product unavailability
Delivery location restrictions
Incorrect pricing or website errors
Payment failure
Inability to verify necessary order information
Operational limitations
Circumstances beyond Wardeina’s reasonable control

If Wardeina cannot fulfil a prepaid order and an appropriate alternative cannot be agreed upon, the applicable amount will be refunded in accordance with our refund procedures.

4. Product Availability

All products displayed on the Wardeina website are subject to availability.

Flowers, fruits, chocolates, ingredients, packaging, decorative materials, and other components may be affected by seasonal or local market availability.

If a particular component is unavailable, Wardeina may contact the customer or make a reasonable substitution where appropriate.

5. Product Substitution

Because flowers, cakes, chocolates, packaging, and gifting materials may depend on fresh or market availability, occasional substitutions may be necessary.

Where reasonable, Wardeina may substitute an unavailable component with an alternative of similar:

Quality
Value
Style
Color theme
Purpose

We aim to preserve the overall appearance and value of the ordered product.

For significant substitutions that materially change the nature of the product, Wardeina may attempt to contact the customer before proceeding where reasonably practical.

6. Product Images & Handmade Variations

Images displayed on Wardeina.com are intended to provide a reasonable representation of our products.

Many Wardeina products are handmade or contain natural materials.

Therefore, the delivered product may have minor differences in:

Flower shade or bloom
Flower positioning
Cake decoration
Piping
Color shade
Chocolate placement
Wrapping
Ribbon placement
Decorative finishing
Arrangement dimensions
Handmade details

Screen settings, photography, lighting, and natural product variation may also affect how colors appear.

Minor differences that do not materially change the overall product are not considered defects.

7. Fresh Flowers

Flowers are natural and perishable products.

Their size, color, shape, bloom stage, and lifespan can vary naturally.

Customers and recipients should follow any care instructions supplied with the flowers.

The lifespan of fresh flowers cannot be guaranteed for a fixed number of days because it depends on the flower variety, environment, temperature, handling, water, and after-delivery care.

8. Cakes, Chocolates & Perishable Products

Cakes, desserts, chocolates, fresh flowers, and certain other Wardeina products are perishable or temperature-sensitive.

Customers and recipients are responsible for appropriate storage and handling after successful delivery.

Wardeina is not responsible for deterioration resulting from improper storage or handling after the product has been successfully delivered.

For food-safety reasons, Wardeina will not knowingly deliver a food product that we consider unsafe for consumption.

9. Allergies & Dietary Requirements

Wardeina products may contain or come into contact with ingredients including:

Milk
Eggs
Wheat/gluten
Nuts
Peanuts
Soy
Sesame
Chocolate
Other allergens

Customers with allergies or specific dietary requirements should contact Wardeina before ordering where additional information is required.

Unless expressly confirmed by Wardeina for a particular product, customers should not assume that a product is allergen-free.

10. Personalized & Customized Products

Customers are responsible for ensuring that all personalization information submitted is correct.

This includes:

Names
Messages
Dates
Age/numbers
Photographs
Uploaded artwork
Spelling
Other customization instructions

Wardeina will normally prepare the product using the information supplied by the customer.

If the customer provides incorrect information and Wardeina prepares the product accordingly, Wardeina will not normally be responsible for replacing or refunding the product.

If Wardeina makes an error compared with the correctly submitted information, the customer may contact us for review under our Replacement Policy.

11. Customer-Provided Images & Content

By submitting photographs, messages, artwork, names, or other content for personalization, the customer confirms that they have the necessary right or permission to use that content for the requested product.

Customers must not submit unlawful, abusive, infringing, or otherwise prohibited content.

Wardeina may refuse personalization requests that we reasonably consider inappropriate or unlawful.

12. Prices

All prices are displayed in Saudi Riyals (SAR) unless otherwise stated.

Applicable taxes will be included or displayed as required.

Delivery fees and other applicable charges will be displayed during the ordering process where applicable.

Prices, promotions, and product availability may change without prior notice. Changes will not normally affect an order already accepted by Wardeina unless there is an obvious pricing or technical error.

13. Pricing & Technical Errors

Although we make reasonable efforts to ensure accurate website information, errors may occasionally occur.

If a product is displayed with an obvious incorrect price, description, discount, or technical configuration, Wardeina may contact the customer before fulfilment.

Where an order cannot reasonably be fulfilled because of such an error, Wardeina may cancel the affected order and refund any amount paid for it.

14. Payments

Available payment methods may include those displayed at checkout, such as:

Debit or credit cards
Digital payment methods
Cash on Delivery, where available
Tabby or Tamara, where available
Other supported payment methods

Availability may vary depending on the order, location, value, or payment provider.

Third-party payment services may be governed by their own terms and conditions.

15. Delivery Information – Customer Responsibility

The sender/customer is responsible for providing accurate and complete delivery information.

This includes the recipient’s:

Correct name
Active mobile number
Accurate delivery address/location
Relevant delivery instructions

Wardeina will rely on the information provided when attempting delivery.

Wardeina is not responsible for failed or delayed delivery resulting from incorrect, incomplete, inaccessible, or outdated information provided by the customer.

16. Recipient Contact

For successful delivery, Wardeina or our delivery representative may need to contact the recipient.

The customer is responsible for providing a valid recipient mobile number.

If the recipient cannot be reached after reasonable delivery/contact attempts, Wardeina may contact the sender for assistance.

For surprise gifts, customers should understand that contacting the recipient may sometimes be necessary to obtain or confirm the delivery location and successfully complete delivery.

17. Recipient Unavailable or Unreachable

If:

The product has already been prepared;
Wardeina has made reasonable attempts to contact the recipient;
The recipient remains unavailable or unreachable; and
Delivery cannot be completed,

the customer/sender will be responsible for the consequences of the unsuccessful delivery where the failure was outside Wardeina’s reasonable control.

Additional delivery charges may apply for another delivery attempt.

18. Event or Occasion Has Passed

Many Wardeina orders are prepared for birthdays, anniversaries, graduations, newborn celebrations, or other time-sensitive occasions.

If the product has been prepared but cannot be delivered because:

The recipient is unreachable;
The recipient is unavailable;
Incorrect recipient details were supplied;
The delivery location provided is inaccurate or inaccessible; or
Another customer/recipient-related issue prevents delivery,

and the intended occasion subsequently passes, the resulting missed occasion and product condition will be the sender/customer’s responsibility, provided Wardeina made reasonable efforts to complete the delivery.

Perishable or customized products may not qualify for refund in these circumstances.

19. Perishable Products After Failed Delivery

Where delivery of a perishable product cannot be completed for reasons outside Wardeina’s reasonable control, its freshness or appearance may naturally deteriorate.

The sender may request delivery of the originally prepared product in its then-current condition.

Where reasonably safe and lawful, Wardeina may attempt such delivery; however, Wardeina cannot guarantee the product’s original freshness, appearance, condition, or quality following a customer/recipient-caused delay.

Additional delivery charges may apply.

20. Recipient Refusal

If the recipient refuses to accept a correctly prepared and delivered gift, Wardeina will attempt to notify the sender where reasonably possible.

A recipient’s refusal does not automatically qualify the sender for a refund, particularly where the product is perishable, customized, personalized, or made specifically for the order.

Redelivery or an address change may be offered where operationally possible and may involve an additional delivery charge.

21. Restricted or Inaccessible Delivery Locations

Certain locations may have access restrictions, security requirements, vehicle restrictions, permit requirements, or other limitations.

Customers should provide complete delivery instructions for hospitals, hotels, offices, compounds, event venues, government facilities, religious areas, and other controlled-access locations.

Where direct access is prohibited, the recipient may need to meet the delivery representative at an accessible location.

Wardeina cannot guarantee delivery directly inside a restricted location where access is not legally or operationally permitted.

22. Delivery Times

Wardeina aims to deliver orders according to the selected or communicated delivery schedule.

However, delivery times may be affected by circumstances including:

Traffic
Weather
Road closures
Security restrictions
Recipient availability
Incorrect delivery information
Peak seasonal demand
Government restrictions
Events
Accidents
Other circumstances outside our reasonable control

Unless expressly stated as guaranteed, delivery times should be treated as estimated delivery windows.

23. Peak Seasons & Special Occasions

During high-demand periods such as:

Valentine’s Day
Mother’s Day
Eid
Saudi National Day
Graduation periods
Other major occasions

Wardeina may experience substantially higher order volumes.

Product availability, substitution requirements, delivery windows, and delivery capacity may therefore vary.

Customers are encouraged to order early for major occasions.

24. Order Changes

Customers may request changes to an order by contacting Wardeina.

Requested changes are subject to:

Preparation status
Product availability
Delivery status
Production capacity
Delivery schedule
Additional cost, where applicable

Wardeina cannot guarantee a requested change after preparation has begun.

25. Cancellation & Change of Mind

Customers should contact Wardeina as soon as possible if they wish to cancel an order.

If preparation has not started, cancellation may be possible subject to the applicable cancellation and refund terms.

If the customer changes their mind or requests cancellation after the product has already been prepared or is ready, only 50% of the order value will be eligible for refund.

The remaining amount covers costs already incurred in preparing and fulfilling the order.

Once an order has been dispatched, cancellation may no longer be possible, particularly for perishable, customized, or made-to-order products.

Mandatory consumer rights remain unaffected.

26. Returns

Due to the nature of Wardeina products, fresh, perishable, personalized, customized, and made-to-order products generally cannot be physically returned after successful delivery.

Return eligibility for other products will be determined according to our applicable Return & Refund Policy and Saudi Arabian consumer requirements.

27. Replacements

A product may qualify for replacement if there is a verified issue attributable to Wardeina, such as:

Incorrect product
Significant damage
Significant quality issue at delivery
Major missing component
Wardeina customization error

Minor natural or handmade differences do not automatically qualify for replacement.

Please refer to our Replacement Policy for complete conditions.

28. Complaints & Evidence

Customers should report product-condition issues as soon as reasonably possible after delivery.

Wardeina may request:

Order number
Photographs
Videos
Packaging photographs
Description of the issue
Other reasonable evidence required to investigate the complaint

Perishable products naturally change over time, so prompt reporting helps us determine the condition of the product at delivery.

29. Promotions, Coupons & Discounts

Promotional codes, coupons, offers, and discounts:

May have specific validity periods;
May apply only to selected products or locations;
May have minimum order requirements;
Cannot normally be exchanged for cash;
May not be combined unless expressly permitted.

Wardeina may withdraw or amend promotions where permitted, but this will not normally affect qualifying orders already accepted.

30. Intellectual Property

The Wardeina name, website content, product photography, graphics, branding, logos, designs, written content, and other original materials are owned by or licensed to Wardeina unless otherwise stated.

They may not be copied, reproduced, commercially used, or distributed without appropriate authorization.

Third-party trademarks and brands displayed on products remain the property of their respective owners.

31. Website Use

Customers must not misuse the Wardeina website, including by attempting to:

Interfere with website operation
Gain unauthorized access
Introduce malicious software
Conduct fraudulent transactions
Misuse promotions
Copy protected content without authorization
Use the website for unlawful purposes

Wardeina may restrict access where reasonably necessary to protect the website, customers, or business.

32. Fraudulent or Suspicious Orders

Wardeina reserves the right to verify, hold, decline, or cancel an order where there are reasonable grounds to suspect fraud, payment abuse, unauthorized transactions, misuse of promotions, or other unlawful activity.

Any refund due following cancellation will be handled according to the applicable payment and legal requirements.

33. Limitation of Responsibility

To the extent permitted by applicable law, Wardeina will not be responsible for losses caused by circumstances outside its reasonable control or by inaccurate information, actions, or omissions of the customer or recipient.

Nothing in these Terms & Conditions excludes or limits liability or consumer remedies where such exclusion or limitation is prohibited by Saudi Arabian law.

34. Force Majeure

Wardeina will not be responsible for a failure or delay in performance caused by circumstances reasonably beyond its control, which may include severe weather, natural disasters, road closures, government restrictions, emergencies, major infrastructure failures, or similar events.

Where such circumstances affect an order, Wardeina will make reasonable efforts to provide an appropriate solution.

35. Privacy

Personal information supplied when using Wardeina or placing an order will be handled according to our Privacy Policy and applicable Saudi Arabian data-protection requirements.

Customer and recipient information should be provided only where the sender has a legitimate reason to provide it for order fulfilment and gifting purposes.

36. Updates to These Terms

Wardeina may update these Terms & Conditions periodically to reflect changes in our services, operations, website, or applicable requirements.

The version published on Wardeina.com at the relevant time will apply, subject to applicable law.

37. Governing Law

These Terms & Conditions are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any disputes will be handled in accordance with applicable Saudi Arabian laws and competent authorities.

38. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict, or reduce any consumer right that cannot legally be excluded or restricted under applicable Saudi Arabian law.

Where any provision of these Terms conflicts with a mandatory legal requirement, the applicable mandatory requirement will prevail.