Terms Of Services

Last Updated: September 2026

Welcome to Wardeina.

These Terms of Service govern your access to and use of Wardeina.com and Wardeina’s online gifting, ordering, payment, personalization, customer support, and delivery services in the Kingdom of Saudi Arabia.

By accessing our website, creating an order, submitting information, or using our services, you agree to these Terms of Service together with our Terms & Conditions, Privacy Policy, Delivery Policy, Return & Refund Policy, and Replacement Policy.

1. Wardeina Services

Wardeina provides gifting and related ecommerce services that may include the sale, preparation, customization, and delivery of:

Fresh flowers and floral arrangements
Cakes and desserts
Chocolates
Cake, flower and chocolate combinations
Perfumes
Plants
Personalized gifts
Occasion-based gifts
Gift combinations
Other products displayed on Wardeina.com

Products and services are subject to availability and delivery coverage.

2. Eligibility to Use Our Services

By placing an order, you confirm that you are legally capable of entering into the transaction or are otherwise authorized to make the purchase.

Customers are responsible for providing accurate information when using Wardeina’s services.

You must not use Wardeina for fraudulent, unlawful, abusive, or unauthorized purposes.

3. Customer Account

Where Wardeina provides customer accounts, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Please notify Wardeina if you believe your account has been accessed or used without authorization.

Wardeina may suspend or restrict an account where reasonably necessary because of suspected fraud, abuse, security concerns, or violation of these Terms.

4. Guest Orders

Where available, customers may be able to place orders without creating an account.

Customers placing guest orders remain responsible for ensuring that all sender, recipient, product, delivery, and payment information is correct.

5. Order Information

Customers are responsible for checking all order information before submitting an order.

This includes:

Selected product and variation
Quantity
Recipient name
Recipient mobile number
Delivery address/location
Delivery date
Delivery instructions
Sender information
Gift message
Personalization details
Uploaded photographs or artwork

Wardeina will rely on the information submitted by the customer when preparing and delivering an order.

6. Recipient Information Is the Sender’s Responsibility

The sender/customer is responsible for providing the correct recipient name, active mobile number, and accurate delivery address/location.

Wardeina is not responsible for delivery failure or delay resulting from incorrect, incomplete, inaccessible, or outdated information supplied by the customer.

For surprise gifts, Wardeina or our delivery representative may contact the recipient where necessary to confirm the location or complete delivery.

7. Order Confirmation & Acceptance

An automated order or payment confirmation acknowledges receipt of an order but does not necessarily constitute final acceptance.

Wardeina may decline or cancel an order where reasonably necessary because of:

Product unavailability
Payment failure
Incorrect pricing
Technical errors
Delivery restrictions
Inability to verify necessary information
Suspected fraud
Operational limitations
Circumstances beyond our reasonable control

If Wardeina cannot fulfil a prepaid order and no suitable alternative is accepted, the applicable payment will be refunded according to our refund procedures.

8. Product Availability & Substitution

Products and components displayed on Wardeina.com are subject to availability.

Fresh flowers, ingredients, chocolates, packaging, wrapping, decorative materials, and other components may vary according to seasonal and local market availability.

Where reasonably necessary, Wardeina may substitute an unavailable component with an alternative of comparable quality, value, style, or color theme while maintaining the overall character of the ordered product.

For a substantial change to the main product, Wardeina may attempt to contact the customer where reasonably practical.

9. Product Images

Product photographs are intended to provide a reasonable representation of the product.

Because many Wardeina products are handmade or contain natural materials, minor differences may occur in:

Color
Size
Flower bloom and positioning
Cake finishing
Decoration placement
Chocolate arrangement
Wrapping
Ribbon
Handmade detailing

Lighting, photography, and device displays may also affect the appearance of colors.

Minor natural or handmade variations are not considered product defects.

10. Personalized Products

Customers must carefully check all information submitted for personalized products.

This includes names, photographs, messages, dates, numbers, ages, artwork, spelling, and other customization details.

If Wardeina produces the product according to the information supplied by the customer, an error in the customer-provided information will not normally qualify for free replacement or refund.

Where Wardeina makes an error compared with the correctly submitted information, the customer may request review under our Replacement Policy.

11. Customer-Submitted Content

By submitting photographs, artwork, messages, logos, or other content for personalization, you confirm that you have the necessary rights or permission to use that content for the requested purpose.

Customers must not submit unlawful, infringing, threatening, abusive, or otherwise prohibited content.

Wardeina may refuse a customization request where reasonably necessary.

12. Prices & Payments

Prices are displayed in Saudi Riyals (SAR) unless otherwise stated.

Applicable taxes, delivery charges, and other fees will be displayed or included as required.

Available payment methods may include:

Credit/debit cards
Digital payment methods
Cash on Delivery where available
Tabby or Tamara where available
Other payment methods displayed at checkout

Payment options may vary according to location, product, order value, or payment provider.

Third-party payment providers may apply their own terms and conditions.

13. Delivery Service

Wardeina provides delivery within the service areas displayed or confirmed on our website.

Delivery availability may depend on:

Recipient location
Product type
Delivery date
Delivery capacity
Selected delivery service
Operational conditions

A delivery request is subject to confirmation and availability.

14. Delivery Times

Wardeina will make reasonable efforts to deliver within the selected or communicated delivery period.

Unless specifically stated as guaranteed, delivery times are estimates and may be affected by traffic, weather, road restrictions, recipient availability, peak demand, government restrictions, security controls, or other circumstances outside Wardeina’s reasonable control.

15. Restricted Delivery Locations

Certain areas, buildings, venues, compounds, hospitals, hotels, offices, government facilities, religious areas, or other locations may have access restrictions.

Customers should provide all necessary delivery instructions.

Where our delivery representative cannot legally or operationally enter a location, the recipient may be required to meet the representative at an accessible delivery point.

16. Recipient Unavailable or Unreachable

If the recipient is unavailable or cannot be contacted using the information supplied, Wardeina may attempt to contact the sender.

Where reasonable delivery attempts have been made but delivery cannot be completed for reasons outside Wardeina’s control, another delivery attempt may be subject to an additional delivery charge.

17. Missed Occasion or Event

If an order has already been prepared but delivery cannot be completed because:

The recipient cannot be contacted;
The recipient is unavailable;
Incorrect contact information was provided;
The delivery address/location is incorrect or inaccessible; or
Another customer/recipient-related issue prevents delivery,

and the intended birthday, anniversary, celebration, or other occasion passes, responsibility for the resulting missed occasion remains with the sender/customer, provided Wardeina made reasonable efforts to complete delivery.

This is particularly important for products prepared specifically for a particular date or occasion.

18. Perishable Products After Failed Delivery

Flowers, cakes, desserts, chocolates, and certain other gifts may deteriorate over time.

If delivery fails because of incorrect customer-provided information, recipient unavailability, or another circumstance outside Wardeina’s reasonable control, Wardeina cannot guarantee the original freshness, appearance, or condition of the product.

The sender may request another delivery attempt of the originally prepared product in its then-current condition.

Where reasonably safe and lawful, Wardeina may proceed with the requested delivery. Additional delivery charges may apply.

Wardeina will not knowingly deliver food that we consider unsafe for consumption.

19. Recipient Refusal

If the recipient refuses to accept a correctly prepared order, Wardeina may attempt to contact the sender.

Recipient refusal does not automatically entitle the sender to a refund, particularly for fresh, perishable, customized, personalized, or made-to-order products.

20. Order Changes

Customers may request changes before fulfilment by contacting Wardeina.

Whether a change can be accepted depends on:

Preparation status
Product availability
Delivery status
Production capacity
Requested delivery time

Additional charges may apply where the requested change increases the cost of the order.

Wardeina cannot guarantee changes after preparation has started.

21. Cancellation & Change of Mind

Customers should contact Wardeina as early as possible if they wish to cancel an order.

If the order has not entered preparation, cancellation may be possible according to our applicable cancellation policy.

If the customer changes their mind or requests cancellation after the product has been prepared or is ready, only 50% of the order value will be eligible for refund.

The remaining amount reflects costs already incurred in preparing and fulfilling the order.

Once an order has been dispatched, cancellation may no longer be possible, particularly for perishable, personalized, or made-to-order products.

This provision does not limit any mandatory consumer rights available under applicable Saudi Arabian law.

22. Returns, Refunds & Replacements

Fresh, perishable, customized, personalized, and made-to-order products generally cannot be returned simply because of a change of mind.

Where a product is incorrect, significantly damaged, materially defective, or contains an error attributable to Wardeina, customers should contact Wardeina Customer Support.

Eligibility for replacement, refund, or another remedy will be determined according to our applicable Return & Refund Policy and Replacement Policy, together with mandatory Saudi Arabian consumer requirements.

23. Product Complaints

Customers should report quality, damage, or incorrect-product issues as soon as reasonably possible after delivery.

Wardeina may request:

Order number
Clear photographs
Video
Packaging photographs
Description of the problem
Other reasonable evidence

Prompt reporting is especially important for perishable products because their condition naturally changes over time.

24. Promotions & Discount Codes

Promotions and discount codes may be subject to:

Expiry dates
Product restrictions
Location restrictions
Minimum order values
Maximum discounts
Single-use limitations
Other campaign-specific conditions

Unless expressly permitted, promotions cannot be exchanged for cash or combined with other offers.

25. Website Availability

We aim to keep Wardeina.com accessible and functioning correctly, but uninterrupted access cannot be guaranteed.

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, network failures, upgrades, or circumstances outside our reasonable control.

26. Prohibited Use

Users must not use Wardeina’s website or services to:

Commit or facilitate fraud
Make unauthorized payments
Attempt unauthorized access
Introduce viruses or malicious software
Abuse promotional offers
Harass Wardeina employees, delivery representatives, partners, or other persons
Submit unlawful content
Violate intellectual-property rights
Interfere with website operation
Use our services for unlawful purposes

Wardeina may restrict or suspend access where reasonably necessary.

27. Intellectual Property

The Wardeina name, branding, logos, website design, product photography, graphics, written content, and other original materials are owned by or licensed to Wardeina unless otherwise indicated.

Such materials may not be copied, reproduced, distributed, commercially exploited, or used without appropriate authorization.

Third-party brands and trademarks remain the property of their respective owners.

28. Fraud & Service Abuse

Wardeina may verify, hold, decline, or cancel transactions where there are reasonable grounds to suspect:

Fraud
Unauthorized payment
Promotional abuse
False customer information
Service misuse
Other unlawful activity

Any amount due following cancellation will be handled according to applicable payment and legal requirements.

29. Limitation of Responsibility

To the extent permitted by applicable law, Wardeina is not responsible for losses or service failures resulting from:

Incorrect information supplied by the customer
Recipient unavailability or refusal
Customer-requested delivery delays
Improper storage after successful delivery
Restricted access outside our control
Events outside Wardeina’s reasonable control

Nothing in these Terms excludes or limits any liability or consumer remedy that cannot legally be excluded or limited under applicable Saudi Arabian law.

30. Force Majeure

Wardeina will not be responsible for delay or failure caused by circumstances reasonably beyond our control, including severe weather, natural disasters, major road closures, government restrictions, emergencies, infrastructure failures, or similar events.

Where an order is affected, Wardeina will make reasonable efforts to provide an appropriate solution.

31. Privacy & Personal Information

Wardeina processes customer and recipient information for purposes including order processing, payment, customer support, personalization, and delivery.

Personal information will be handled according to our Privacy Policy and applicable data-protection requirements in the Kingdom of Saudi Arabia.

Customers providing recipient information should ensure they have a legitimate reason to provide that information for delivery and gifting purposes.

32. Third-Party Services

Certain parts of Wardeina’s services may involve third-party providers, including payment gateways, payment-plan providers, delivery services, communication services, and technology providers.

Use of some third-party services may also be subject to the provider’s own applicable terms.

33. Changes to Our Services

Wardeina may modify, improve, suspend, discontinue, or introduce features, products, delivery options, or services from time to time.

Existing accepted orders will continue to be handled according to their applicable terms and mandatory legal requirements.

34. Changes to These Terms

Wardeina may update these Terms of Service periodically to reflect changes to our business, services, website, or applicable requirements.

The latest version will be published on Wardeina.com with an updated revision date.

35. Governing Law

These Terms of Service are governed by applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute relating to Wardeina’s services will be handled according to applicable Saudi Arabian laws and through the competent authorities or courts as applicable.

36. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or reduce any consumer protection right that cannot legally be excluded or restricted under Saudi Arabian law.

If any part of these Terms conflicts with a mandatory legal requirement, that mandatory requirement will prevail.